Which questions are concerning you?

• How do I determine the actual service requirements?
• How do I describe the services to prevent claims?
• How much budget do I have to plan?
• How do I make the tendering process audit-proof?
• How do I make the services measurable and controllable?

What we can do for you:

• Analysis of requirements.
• Development of differentiated operating concepts.
• Definition of services, service levels and interfaces.
• Definition of processes, methods and tools for service management.
• Development of pricing and charging models.
• Preparation of market analyses and implementation of bidder pre-qualifications.
• Organisation and management of the tender process.
• Conducting technical and commercial clarifications with bidders.
• Preparation of an award recommendation.
• Management of the implementation process.
• Support and accompaniment of the service controllers to sustainably ensure the achieved goals at the time of award.

Results/benefits, that we deliver:

• Budget target achieved.
• High-performance service provider on board.
• Smooth start.
• The service management system works.

Which questions are concerning you?

• How do I finally get what I ordered?
• How do I satisfy my internal customers?
• Why can’t my service provider get it right first time?

What we can do for you:

• Creation of a system for performance and quality management. (Key Performance Indicators).
• Presentation of the degree of achievement/deviation via a cockpit display.
• Ongoing monitoring and control of the service provider.
• Auditing of facility services, processes and owed results.
• Presentation of audit results and creation of a catalogue of measures.
• Recommendation of improvements.
• Management and monitoring of the completed points from the catalogue of measures.
• Preparation of a final audit report.

Results/benefits, that we deliver:

• The performance of the service providers becomes transparent, can be measured and thus managed.
• Organisational and process audits reveal areas for action and potential for improvement.

Which questions are concerning you?

• How do I ensure operation at the “Start of Production”/ “First day of Business”?
• How can I positively influence the subsequent operating costs?
• With which organisation can I best operate the property?
• How do I build up my operating team in good time and procure external services?
• What is the best way to take over the facilities from the construction department?

What we can do for you:

• Status quo analysis and implementation of thematic workshops with users.
• Definition of FM goals and integration of these into the overall planning.
• Creation of operating concepts and the necessary SLAs with the process partners.
• Creation of operating cost estimates, etc..
• Planning and implementation of the FM organisation, of the operation and of the necessary processes.
• Analysis and implementation of space requirements for the FM organisation and its FS service providers.
• Design, tendering and implementation of facility services.
• Accompanying and supporting the “commissioning, acceptance and takeover” process of buildings, facilities and areas.

Results/benefits, that we deliver:

• The performance of the service providers becomes transparent, can be measured and thus managed.
• Organisational and process audits reveal areas for action and potential for improvement.